No "Jira Import" option in Jira Cloud

[Drew Andersen]

I'm trying to migrate from Jira Server to Jira Cloud per this guide. However, when I'm logged into Jira Cloud, I do not see an option for "Jira Import." My only options are: "Backup manager", "External System Import", and "Restore system." The "Restore system" option allows me to specify a .zip file from which to restore, but not attachments, avatars, and logos. What should I do?

[Drew Andersen]

Here is what I see:

[somethingblue]

Hi Drew,

I checked my instance and I have the options as outlined in the article.  Can you please provide the Cloud URL and I can check with the Cloud team to see what could be going on.

Cheers,

Branden

[Drew Andersen]

Thanks for the response, Branden. Our instance is remitly.atlassian.net.

[somethingblue]

Hi Drew,

You should be seeing the following:

In order to import your data you need to use the Restore portion and structure your zip file as follows:

activeobjects.xml

entities.xml

├── data

│ ├── attachments

│ └── avatars

└── logos

Cheers,

Branden

[Drew Andersen]

Here is what I see: