No "Jira Import" option in Jira Cloud

I'm trying to migrate from Jira Server to Jira Cloud per this guide. However, when I'm logged into Jira Cloud, I do not see an option for "Jira Import." My only options are: "Backup manager", "External System Import", and "Restore system." The "Restore system" option allows me to specify a .zip file from which to restore, but not attachments, avatars, and logos. What should I do?

2 answers

0 votes

Hi Drew,

I checked my instance and I have the options as outlined in the article.  Can you please provide the Cloud URL and I can check with the Cloud team to see what could be going on.



Thanks for the response, Branden. Our instance is

Hi Drew,

You should be seeing the following:


In order to import your data you need to use the Restore portion and structure your zip file as follows:



├── data

│ ├── attachments

│ └── avatars

└── logos



Here is what I see:



Here is what I see:Screenshot from 2017-08-09 12-41-26.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

949 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you