No "Jira Import" option in Jira Cloud

I'm trying to migrate from Jira Server to Jira Cloud per this guide. However, when I'm logged into Jira Cloud, I do not see an option for "Jira Import." My only options are: "Backup manager", "External System Import", and "Restore system." The "Restore system" option allows me to specify a .zip file from which to restore, but not attachments, avatars, and logos. What should I do?

2 answers

0 vote

Hi Drew,

I checked my instance and I have the options as outlined in the article.  Can you please provide the Cloud URL and I can check with the Cloud team to see what could be going on.



Thanks for the response, Branden. Our instance is

Hi Drew,

You should be seeing the following:


In order to import your data you need to use the Restore portion and structure your zip file as follows:



├── data

│ ├── attachments

│ └── avatars

└── logos



Here is what I see:



Here is what I see:Screenshot from 2017-08-09 12-41-26.png

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