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No puedo ver las incidencias de un proyecto en el "tablero" pero si las puedo ver en el resumen

Buenas tardes,

En este momento no puedo ver las incidencias del proyecto "1" en el "tablero" pero si las puedo ver en el resumen o si me dirijo a la opción de "incidencias" también las logro visualizar.

En proyecto "2" si logro ver las incidencias en el "tablero" y estos proyectos comparten la misma configuración.

Si alguien me puede ayudar se los agradecería mucho

1 answer

0 votes

Hello @Eddy Castro Valverde

Welcome to the Atlassian Community!

Per your description, I understand you are not being able to see your issues on your project board, however, you are able to see them when navigating to a filter or using the issue navigator. Is that correct?

Can you confirm if you are using a Classic or Next-gen project?

If you are using a Classic project, your board is based on a JQL filter which can be changed based on your necessity. That being said, you can follow the steps below to troubleshoot:

  1. Navigate to your board > ... > Board Settings > general < Check the JQL query of your board is properly configured to display the issue you need. Also, check if the sub-filter (In Kanban boards) is not filtering out your issues
  2. Under Board Settings > Columns, check if your workflow status is properly mapped to your board columns
  3. Under Board Settings > Swimlanes, Switch to "No Swimlanes"
  4. Check if there are any quick filters applied to your board

Let us know if this information helps.

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