No puedo acceder a mi proyecto en Jira

Xaxiry González December 7, 2024

Cuando intento acceder al proyecto, la página se queda cargando y no me muestra nada, pues después se muestra un mensaje de error. No sé que hacer, necesito agregar tareas nuevas en el tablero. Ayuda ya pasaron 2 días y sigue asi.

Captura de pantalla 2024-12-07 214622.pngCaptura de pantalla 2024-12-05 161358.png

2 answers

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1 vote
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 9, 2024

Hi @Xaxiry González 

It appears that the subscription for this site expired.  I can see the site-admin has created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3295851 in order to reactivate the site.

It should be working now.

Andy

0 votes
Answer accepted
Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 7, 2024

Hi @Xaxiry González Welcome to the community! 

I would suggest you to raise a request with atlassian vendor using the below link. 

https://support.atlassian.com/

Xaxiry González December 7, 2024

Lo que pasa es que utilizamos las herramientas gratuitas, y por ello me mandaron a preguntar en la comunidad, porque para soporte personalizado, menciona que solo en planes de paga. 

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 7, 2024

No problem, I have raised a request on your behalf. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

Xaxiry González December 7, 2024

Muchisimas gracias, estare atenta a lo que mencionen .

Bruce Banner
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 7, 2024

Por favor, verifica que tienes los permisos adecuados para acceder al proyecto. Si el problema persiste, contacta al administrador de Jira para confirmar tu acceso o resolver cualquier restricción."

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