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No permission to add pictures in comment and can't edit the comment

Xiuxiu_Li I'm New Here Sep 07, 2022

I create a bug ticket(https://issuetracking.bsh-sdd.com/browse/FAMS-350), but
I have no permission to add picture or attachment in comment , and also can't edit the comment, I click the support request(https://support.atlassian.com/) to look for support, but the page no response.
No permission to add pictures in comment and can't edit the comment

3 answers

0 votes

Hi @Xiuxiu_Li ,

welcome to the Atlassian community!

Based on the URL, it seems to be a server/data center instance.

In order to perfom those operations you need to have the following permissions at permission scheme level :

  • Edit own comment
  • Create Attachment

This should be the trick.

Fabio

0 votes

Hi @Xiuxiu_Li ,

You are not authorized to do the above.

This is not maintained by the Atlassian Support Team and you should contact the system administrator of this site.

https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/?permissionViolation=true

QQ截图20220908141922.jpg

0 votes
Alex Koxaras Community Leader Sep 07, 2022

Hi @Xiuxiu_Li and welcome to the community

You have to contact your project and jira admin of your instance for that matter. Most likely your jira admin didn't include the attachment field on the request/issue type. Editing comments is a permission that you have to be given by the jira admin.

You have to speak to your jira admin about this.

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