No notifications for anyone

[Richard]

Using JIRA 6.4 and Service Desk on a server installation.

Users who are not admin are not getting email notifications.

I have checked the following -

• Done an email test - Works.
• Turned on Mail loggin - Logging shows NO email is sent.
• Reporter has browse permission.
• The user was created from an email, therefore they are considered a "customer" so don't belong to any groups. However, in Service Desk JIRA Service Desk Notifications is turned ON.
• I can get alerts to an admin user.

[Richard]

Ok I think it might be because the issue was created via email, therefore there is no default request type. Is there a way to link request types to the standard types used in an issue?