No notification email received after ticket created through email

Hello,

I've a problem with the notification when I create new issue through my company email. The issue was able to create but no notification received by the reporter where else the project lead (default assignee) received the email saying that the case has been assigned to him. And for others features like comment and update is working fine by sending email.

1 answer

0 vote
Dieter Community Champion Jun 06, 2012
Could you check if the user that expected an email is configured to be notified of his own changes?

if no, the behaviour is as expected. .

The user preferences are set on this page: https://confluence.atlassian.com/display/JIRA/Managing+your+User+Profile#ManagingyourUserProfile-Preferences

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

246 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you