No notification email received after ticket created through email


I've a problem with the notification when I create new issue through my company email. The issue was able to create but no notification received by the reporter where else the project lead (default assignee) received the email saying that the case has been assigned to him. And for others features like comment and update is working fine by sending email.

1 answer

0 votes
Dieter Community Champion Jun 06, 2012
Could you check if the user that expected an email is configured to be notified of his own changes?

if no, the behaviour is as expected. .

The user preferences are set on this page:

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,781 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot