No notification email received after ticket created through email


I've a problem with the notification when I create new issue through my company email. The issue was able to create but no notification received by the reporter where else the project lead (default assignee) received the email saying that the case has been assigned to him. And for others features like comment and update is working fine by sending email.

1 answer

0 vote
Dieter Community Champion Jun 06, 2012
Could you check if the user that expected an email is configured to be notified of his own changes?

if no, the behaviour is as expected. .

The user preferences are set on this page:

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