No notification email received after ticket created through email

Hello,

I've a problem with the notification when I create new issue through my company email. The issue was able to create but no notification received by the reporter where else the project lead (default assignee) received the email saying that the case has been assigned to him. And for others features like comment and update is working fine by sending email.

1 answer

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Could you check if the user that expected an email is configured to be notified of his own changes?

if no, the behaviour is as expected. .

The user preferences are set on this page: https://confluence.atlassian.com/display/JIRA/Managing+your+User+Profile#ManagingyourUserProfile-Preferences

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