No modal field validation error messages when using JIRA and IIS AJP reverse proxy?

Has anyone else encountered this situation when using IIS AJP-based reverse proxy in front of JIRA: in the "Create Issue" modal (popup) window, field validation error messages (such as "Required") are not being displayed.

Field validation error messages are however displayed as expected when using the following reverse proxy setups:

  • IIS ARR HTTP-based
  • Linux/Apache mod_proxy_http
  • Linux/Apache mod_proxy_ajp

This seems to be the case in 2 different installations that I've upgraded from JIRA 4.1/4.2 to 4.4.5 to 6.3.x and it didn't matter whether using SSL or non-SSL reverse proxy config.

2 answers

As suggested by Atlassian support I made sure Gzip compression was turned off in JIRA but that didn't make any difference whether it was on or off.


we're having the same issue on our JIRA Datecenter Edition 7.1.4 with 3 nodes. 

When we run an invalid query (Issue Browser), we get the error:
Error occurred communicating with the server. Please reload the page and try again.
Instead of (example):
The value 'CT' does not exist for the field 'project'.
(Screenshots attached)infajira.pngpsv12jirap01.PNG

At the same time we are seeing, that users are not getting the error message if the want to insert/update issues and forget a mandatory field.

If we access JIRA over the Tomcat directly, we are not facing the issue.


Have you found any solution for this issue?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,932 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot