After renewing Jira service desk, adding the users as agents and solving the permission problems, we have problems with the service desk request type. It says 'no match' instead of the default request type. Even when we try to change it manually, he won't accept that change. We tried changing the permissions, but can't solve the problem. If we try to do this with an automation rule, we get the error 'java.lang.NullPointerException'.
Anyone who can help us out?
NoMatch.jpgimage002.png
Yes, we did. Everything worked fine for 1 year. The problem just started after renewing Service Desk, adding the agents and solving the permission scheme problems. So, I guess it has someting to do with the permissions.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Try open a request on this way:
So you don't need make the match. You should test this as a workaround. And lemme know if it works.
Regards,
Lameck.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.