After renewing Jira service desk, adding the users as agents and solving the permission problems, we have problems with the service desk request type. It says 'no match' instead of the default request type. Even when we try to change it manually, he won't accept that change. We tried changing the permissions, but can't solve the problem. If we try to do this with an automation rule, we get the error 'java.lang.NullPointerException'.
Anyone who can help us out?
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