In Jira Software I have one single user who, when they try to "@" another user in the comments for a story, does not see a list of other users pop up as they start typing in a name after the @ symbol. Literally one single user. I've logged in as other users with the exact same permissions as her (as well as a few others with different permissions just to see what happens) and a list of other users pops up with every single one of them. I'm stumped, any ideas why this would occur with only one user? Thanks!
I would suggest you run a Permissions Helper on that user and a specific problematic ticket. This might help identify if the user just lacks permissions to @mention users.
If that fails, I would try login off and on again or maybe trying with a different browser. Maybe it's a session issue.
That's a great suggestion Peter, thanks. I forgot about Permissions Helper. I tried that and anything that would be close to being able to "@" another user seems to be working as expected (there isn't an exact match for permission to do that, but I tried a bunch of options around comments and viewing users). I will ask the user to log out and back in to see what happens.
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