No error message (banner) on create ticket screen when entering false values

When entering a false value, for example a wrong date-format oder a wrong component, or leaving a mandatory field blank, there will be no error message displayed on my create new ticket screen. When clicking the "Create"-button, the screen only flickers, but nothing happens. A regular user wouldn t know what to change. Why are there no hints regarding the errors displayed?

3 answers

1 accepted

0 votes
Accepted answer

ProxyRequests Off
ProxyPreserveHost On

Hi Hans, this really it's very odd, I think the best in this case is to create an issue on support.atlassian.com so they can do a better follow up.

The problem was our proxy server, which blocked or did not forward the error messages from the screens.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,089 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you