No emails being delivered since Web host / MX record change

James Keaney August 31, 2017

My web host changed servers and the MX records were swapped in the process (using G Suite.) Ever since then myself and a few other users are not recieving email notifications from Jira Issues.

 

 

1 answer

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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 1, 2017

Hi James, 

Did your web host update your domain's DNS for you, or do you need to go update them manually? I would recommend checking your domain's MX records and make sure they match exactly the new MX records:

MX Lookup Tool

Kind Regards,
Shannon

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