No email-this-issue.vm files after installation of JETI 5.1.3

Hi, I have installed JETI 5.1.3 into JIRA 5.2.1

I am missing the email-this-issue.vm files in the catalog <tt>$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email/html.</tt>

<tt>Are the templates only editable from inside the plugin configuration page in this version of JETI?</tt>

<tt>(In JIRA 4.4.5 with JETI 1.9.2 we had the templatefiles at above location).</tt>

1 answer

1 accepted

Hi Carsten, yes, in JETI 5.1.3 you have the embedded template editor.

Please create your custom templates by copying the file content in the template editor's field.

Then assign the templates to projects/issue types in the Context tab. (You can leave the project or the issue type attributes empty in a context to define mappings for complete projects or issue type over all projects.

In 1.9.2, the "context" was defined using naming conventions of the template files.

I hope this helps.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,799 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot