No email notification

it PrimaPMI
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 22, 2024

I have projects made in Jira that are ticket systems.

This is all a new setup. When a ticket is raised on one of the projects I am not getting notified by email that a ticket has been raised.

 

What am I doing wrong. It worked once and now it is not working after adding 2 more email accounts.

1 answer

0 votes
Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2024

Hi @it PrimaPMI ,

Welcome to the Community!  Recently Atlassian released a new feature to provide customers wit a warning/error to indicate why emails may not be being sent: [JRACLOUD-67264] Provide a log for Jira outbound email

Could you please check with a Jira project administrator to use the Issue email audit to monitor email suppression and unblock emails after bounces or other errors?

https://jira.atlassian.com/browse/JRACLOUD-67264

This other post may also be helpful:

https://community.atlassian.com/t5/Jira-questions/Not-receiving-email-notifications/qaq-p/2606071

Thanks!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events