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No e-mail notifications for non-managed accounts

Hi,

I can't provide e-mail notifications for non-managed accounts to work.

These several accounts are also registered as managed accounts in own cloud Jira.

Notification helper shows that e-mails were sent.

What could it be ?  

1 answer

1 accepted

0 votes
Answer accepted
Andy Heinzer Atlassian Team Jun 14, 2022

Hi,

Sometimes email addresses can fail to receive a message sent by our Cloud services.  When we receive a bounce message from a mail server, that address can be added to a suppression list that Atlassian maintains.  I recommend creating a support case for this over in https://support.atlassian.com/contact where you can share with our support team the email addresses of any/all users that are not receiving notifications from our Cloud services.

With that information, we can remove this suppression to allow them to receiving email notifications again.

Like Andy Heinzer likes this

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