No e-mail notifications for non-managed accounts

[Ozerkov Vladimir Озерков Владимир Александрович]

Hi,

I can't provide e-mail notifications for non-managed accounts to work.

These several accounts are also registered as managed accounts in own cloud Jira.

Notification helper shows that e-mails were sent.

What could it be ?  

[Andy Heinzer · Accepted solution]

Hi,

Sometimes email addresses can fail to receive a message sent by our Cloud services.  When we receive a bounce message from a mail server, that address can be added to a suppression list that Atlassian maintains.  I recommend creating a support case for this over in https://support.atlassian.com/contact where you can share with our support team the email addresses of any/all users that are not receiving notifications from our Cloud services.

With that information, we can remove this suppression to allow them to receiving email notifications again.

[Ozerkov Vladimir Озерков Владимир Александрович]

Thank you, I'll do