No e-mail notifications being sent

Two of our Service Desk portals are not sending out e-mail notifications to the Project lead on certain tasks:

Service Desk 1:

Project Lead not receiving any notification E-mails (e.g. new comments on open tickets, new tickets raised etc) despite being Project Lead and Assignee on all the tickets. 


Service Desk 2:

Project Lead not receiving notification E-mails from New Tickets, but specifically a Client Acceptance ticket despite being Project Lea, default assignee, reporter, and being mentioned in the comments. 


Both Service Desks portals use a custom notification scheme which is working fine for all the other Service Desks/Tickets except for these two. 

Have checked the notification scheme, notification section, and the project settings but cannot find anything indicating the cause of the issue. Is there anywhere else we should check or something else we can try? 



1 answer


I suggest you to use the JIRA Admin Helper with the notification Helper :
Hope this help you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,943 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you