Two of our Service Desk portals are not sending out e-mail notifications to the Project lead on certain tasks:
Service Desk 1:
Project Lead not receiving any notification E-mails (e.g. new comments on open tickets, new tickets raised etc) despite being Project Lead and Assignee on all the tickets.
Service Desk 2:
Project Lead not receiving notification E-mails from New Tickets, but specifically a Client Acceptance ticket despite being Project Lea, default assignee, reporter, and being mentioned in the comments.
Both Service Desks portals use a custom notification scheme which is working fine for all the other Service Desks/Tickets except for these two.
Have checked the notification scheme, notification section, and the project settings but cannot find anything indicating the cause of the issue. Is there anywhere else we should check or something else we can try?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs