No e-mail notifications being sent

[Ana Sooter]

Two of our Service Desk portals are not sending out e-mail notifications to the Project lead on certain tasks:

Service Desk 1:

Project Lead not receiving any notification E-mails (e.g. new comments on open tickets, new tickets raised etc) despite being Project Lead and Assignee on all the tickets. 

Service Desk 2:

Project Lead not receiving notification E-mails from New Tickets, but specifically a Client Acceptance ticket despite being Project Lea, default assignee, reporter, and being mentioned in the comments. 

Both Service Desks portals use a custom notification scheme which is working fine for all the other Service Desks/Tickets except for these two. 

Have checked the notification scheme, notification section, and the project settings but cannot find anything indicating the cause of the issue. Is there anywhere else we should check or something else we can try? 

Thanks! 

[QuentinB · Accepted solution]

Hi,

I suggest you to use the JIRA Admin Helper with the notification Helper : https://confluence.atlassian.com/adminjiraserver071/jira-admin-helper-802593078.html
Hope this help you.
Regards