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No access for the clients to a personal account

1. My company has a few virtual machines.

2. On one of it works Jira to offer our clients to open tickets if any tech. support required. Open via personal account, where they do log in with logins and passwords (as usual ha-ha).

3. We have URL let's say that used to be work properly till last week.

4. Now clients can't access even to the site where you can log in.

5. But from our local network, we are easily connecting there.


I've checked nslookup this URL and seems it's only presented on our DNS. Now I wonder, how can I fix it and make link visible for the world again?

1 answer

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Nic Brough Community Leader Nov 30, 2018

This isn't really an Atlassian question, it's about networking.

Either your external DNS has lapsed or been changed so your url is no longer available, or your network is no longer routing requests to that url to the servers you want it to land on.

Either way, talk to your network team.

Thank you.


That's exactly what my thoughts were about.

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