No access for the clients to a personal account

1. My company has a few virtual machines.

2. On one of it works Jira to offer our clients to open tickets if any tech. support required. Open via personal account, where they do log in with logins and passwords (as usual ha-ha).

3. We have URL let's say that used to be work properly till last week.

4. Now clients can't access even to the site where you can log in.

5. But from our local network, we are easily connecting there.


I've checked nslookup this URL and seems it's only presented on our DNS. Now I wonder, how can I fix it and make link visible for the world again?

1 answer

1 accepted

0 votes
Accepted answer

This isn't really an Atlassian question, it's about networking.

Either your external DNS has lapsed or been changed so your url is no longer available, or your network is no longer routing requests to that url to the servers you want it to land on.

Either way, talk to your network team.

Thank you.


That's exactly what my thoughts were about.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

346 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you