we wanted to automate some processes and we've added a rule that says:
But somehow it always puts the ticket to the column before (Selected for Development). Any idea what's wrong here?
so I finally managed to solve this... I guess it was related to a very stupid mistake... As my computer language is German I also had to add not only the field value "assigned to" but also the German "Zugewiesene Person"....
Thanks anyways for your help!! 🙏
this is our current flow but we've disabled the backlog funcionality in the settings...
So I'd like all tickets that are not assigned (or all tickets that have been assigned once but then de-assigned) move back to the backlog column.
Thanks for your help 🙏
unfortunately can't as the automation so far didn't work and no audit logs have been collected... We also have another automation running (if task got assigned automatically move to "selected for development") and this works smooth as expected - might there be a conflict in between those somehow?
The problem that I'm facing can be found here:
Yes that could be the issue if your rule (in the Rule Details section) have the following checkbox checked:
However, you are saying that the rule has not run yet, so I don't think that is the cause. Have you tried turning off all other rules except this one to see if it indeed works?
Unfortunately I cannot use the link that you posted to see more information.
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