New users cannot login "Your account is not yet available in this OnDemand instance."

Hi,

I have just created a new user in our JIRA. When trying to log in with the username and password, I get the following message :

"Your account is not yet available in this OnDemand instance". Despite the fact that the user has been granted access & has been added to jira-users group and developpers group.

Could you please help?

Thanks

1 answer

0 votes
Pedro Souza Atlassian Team Jun 19, 2014

I would say that maybe the user is confusing the username used to login in the application, with the display name or email, which can't login into the application, but I would need to look into it further to say that for sure..

I'd strongly recommend you guys to raise a support ticket at support.atlassian.com, so that Atlassian engineers can help you further with it.

Cheers.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot