This question is in reference to Atlassian Documentation: User Management Troubleshooting and How-To Guides
I have created new users through the csv import plugin -imported issues assigned to users which did not exist beforehand, user was created when the issue was imported).
I have modified the user's name and password.
After triple-checking, I'm still getting the following message : "Sorry, we didn't recognize that username and password combination. Please double-check and try again."
This neither works using the user's email or the user name, even if I switch it from "First Name Surname" to "fnsurname".
you need to make sure that the users are members of the jira-users group which is required to login.
The "jira-users" group is the access group by default: it could be a different group if your administrator decided to be creative.
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