New user not able to log time via Log work

I have created a new user and assigned them to the appropriate groups, however for my projects when I view the Team & Price lists the user is not appearing? What am I doing wrong or missing in the set up I am using the ICTIME add-on

2 answers

0 votes
Pedro Souza Atlassian Team Oct 19, 2014


Check in the Permission Scheme of this Project how the Time Tracking Permissions are configured.

Even though you have added the user to these groups, the user might be missing some permissions used by the plugin from this section of the permission scheme.

Try to give access to all permissions related to Time Tracking and see if the behaviour changes.



This has not worked, I have used the permission helper to check and the 'Edit issues' and 'edit worklogs' permission are assigned. The user belongs to the right groups which are linked to the projects, everything uses a default permission scheme and there is only one.


I have not given the user the ability to 'delete' worklogs as I would prefer they do not, but is this something you think I should do?

I have checked via both Administration areas the main JIRA one and the ICTIME one. The user still does not appear in the Team Price Lists for my projects??


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,965 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot