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New user is not receiving invitation

Couple of the users I added to my Jira Cloud account (free) is not receiving their invitation via email.

I have attempted to resend the email several times and also removed and re-added the users. I see that people in the past have also run into this issue and I wonder if this is what's happening here? I can't submit a support ticket because I am currently on the free version of Jira. 

1 answer

0 votes
Shannon S Atlassian Team Apr 29, 2022

Hi Avej,

Good afternoon, and thank you for raising this on Atlassian Community. I submitted a ticket on your behalf so we can check if we're blocking those email addresses.

Check your email for the ticket number. You can reply to that email with a list of affected users, but someone will help you shortly.

Take care,

Shannon | Atlassian Cloud Support

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