New to Jira Setup

Hey all, I am just setting up a Jira project, bought the 10 user license for a small project I am starting, though I am fairly unfamiliar with how these systems work. I got the download version and it is all set up on my local machine (http://localhost:8080) but I want others to be able to download it and access the project using certain user accounts I create, as people cycle in and out of our projects every month. I can't seem to get access to the server from another machine and I am thinking its because I set it up as local? This is my first time dealing with something like this so I was wondering if anyone could help me get this ship in the water.

Thanks :)

5 answers

Try amending the base url of your jira instance via general configuration under the administration tab.

Say you amend it to jiraxxx.yyy.com

You will then need to ask your IT administrator in your organisation to make a DNS entry mapping your new url with the IP address of the system on which the jira is hosted.

Hope this helps.

Rahul

0 votes
Renjith Pillai Community Champion Jan 07, 2013

And what machine is it? Windows? If yes, check the firewall, it won't allow access to the server from external IPs.

Renjith Pillai Community Champion Jan 09, 2013
  • Did you check whether your machine is not having firewall restrictions. Base url does not affect the connection aspects, wrong base url can only break the links in Gadgets.
  • Have you attempted to do a telnet connection to port 8080 from outside machines to the JIRA server?
  • Usual switch/router configurations allows only port 80 to be connected for HTTP. have you checked with your network admintrator to see whether port opening is needed for port 8080?
  • If not change the JIRA port to run on 80 and check whether it works (you need to shutdwon any other processes in your JIRA server already using port 80, apache/httpd in case of Linux, and IIS in case of Windows)

https://confluence.atlassian.com/display/JIRA/Changing+JIRA's+TCP+Ports

0 votes
Daryl Chuah Atlassian Team Jan 07, 2013

This is due to the base url of your JIRA instance is using the localhost.

To correct this problem, you can set the base URL in your JIRA General Configuration to an ip address example : http://1.2.3.4:4321 (this is just a sample ip address and port number for reference)

Steps:
1. Log in as a user with the JIRA Administrators global permission.
2. Choose Administration at the top right of your screen. Then choose System > General Configuration to open the 'Administration' page.
3. Under Settings > Base URL
4. Change your Base URL to : http://1.2.3.4:4321
That's all you need to do.

So now you can access your JIRA instance from any other local machine via this ip address : http://1.2.3.4:4321

Changing the base URL has not helped, I tried a couple of combinations to no avail. I also turned off the firewall to see if that was causing the issue. When I change the base URL I can't even access the server from the machine its on using that URL. Thanks though.

Find the hostname of your server and then try accessing it via http://<hostname>:8080 and see if it works. I am assuming that you are able to access jira using http://localhost:8080

rahul

Still having issues, changing the URL isn't allowing access and I am stumped. My access to the IT department here is severely hindered as I have to get my message through various lines of communication, which is troublesome. For the time being, I have own website thats being hosted which has and SQL database, is it possible to run my server from there? Currently I am using the server for the small team I am working with, though I will be leaving it with the organization I am currently with in 3 months when I am done here, at that point it will be on them to actually get anything done.

Hi ,

I am facing same issue while connecting jira from Google Apps Script....

I am calling by http://localhost:8080but its giving "DNS Error"

localhost is "this machine", there's no point in trying to DNS it, it always resolves to "the machine you are on"

You need to set up a url for your server that resolves to the server's ip address. See http://computer.howstuffworks.com/dns.htm

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