In my company, we are creating a lot of accounts in JIRA in order users can create new tickets; do we really need to do this? or simply, I just need to direct end users to a website to create new ticket? or can they send an email to create a new ticket?
it seems that I am creating a lot of JIRA accounts for these users that the only thing they do is reporting problems; then the agents respond to the users with a solution (i beleive that can be handle via email)
Sounds like what you need for me is an JIRA Issue Collector
Depending on your setup/choice, you just need 1 account (at least) for an Issue Collector.
Remember that time you realized it was possible to refresh your Jira data in Google sheets with just one click? What if we told you that you can now get the latest data with no clicks at all?! Zero! ...
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