2 weeks ago we upgraded our JIRA version from version 4.3 to version 5.0. Our plan was to upgrade to version 6.*, but we get an error message that license is too old for version 5.1 or higher.
This is the message from the logfile:
2014-10-22 12:31:41,960 main ERROR [atlassian.jira.license.LicenseJohnsonEventRaiserImpl] The current license is too old (14.05.2012 16:00:00) to run this version (5.1 - Thu Jul 05 00:00:00 CEST 2012) of JIRA.
2014-10-22 12:31:42,017 main ERROR [atlassian.jira.upgrade.UpgradeLauncher] No upgrade is being performed due to detected inconsistencies. The current license is too old to install this version of JIRA (5.1)
Our IT administrators also get another message:
>>JIRA support and updates for this license ended on 14.05.2012 16:00:00. JIRA updates created after 14.05.2012 16:00:00 are not valid for this license.
>>If you wish to have access to support and updates, please renew your maintenance. Renewing your maintenance allows you continued access to great benefits.
We have a 100 user license which is still valid, it will be renewed each year by our license management. Therefore I can't understand why our license is not valid.
Now my questions:
Thanks in advance for your help!
Ah, ok, well, the error messages tell you what is wrong. The licence you have installed is invalid for the version of Jira you have. You can only upgrade JIRA to a version that was released BEFORE the end of your licence. Now, you say you've been paying for the maintenance for 100 users. That's fine. But I suspect that you have NOT been *installing* the new licences when you renew them All you need to do is go to your my.atlassian account and find the licence - it will give you a valid licence key which you can copy and paste into JIRA.
What does "it didn't work" mean? If it's the same error, then you have NOT been renewing your licences at all, you've not been paying for them (or you have another account and you're looking in the wrong place). Check the dates displayed on the my.atlassian licence pages. If it's not the date error, then what is the error?
You can find the error message which has been displayed in my modified question above. I have checked the history of license, see below History: 15 Mai 2009 Purchase of JIRA (Server) Enterprise [Legacy]: Commercial License avono AG 15 Mai 2010 Converted to JIRA (Server) 100 Users: Commercial License avono AG 15 Mai 2011 Maintenance Renewal avono AG 15 Mai 2012 Maintenance Renewal avono AG 15 Mai 2013 Maintenance Renewal avono AG 15 Mai 2014 Maintenance Renewal avono AG Additionally I can see an info field under the license key in my.atlassian: This license is compatible with JIRA 4 or above and includes 100 users. If you are using an older version of JIRA, you can generate a compatible license key. But it is working for 5.0, but not for 5.1 or higher like my IT adminsitrator told to me. Any more hints?
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