New issues; Resolution automattically on "Fixed"

Since a week, when  i create a new issue, the resolution is sometimes automattically filled with "Fixed" instead of "Unresolved" . 


image2015-7-20 11:28:36.png

image2015-7-20 13:25:50.png


image2015-7-20 13:28:6.png

2 answers

0 votes

My best guess is that someone put the "resolution" field on the create screen for the issues.

You need to remove it as fast as possible, because when you have the field on create (or edit) it will be filled in and close your issues, regardless of the status.

(And have words with the admin that did it - they really should know better, although this is one of the quirks of JIRA that trips up new admins)

Hi Nic, 

Thanks for your fast reply.

Further investigations, looks like a bug. If i create a new ticket, status is "fixed". If i edit the ticket, the resolution says "unresolved". If i add a comment, the ticketstatus is "unresolved" as it should be.

This does not look like a bug, it looks like someone put the resolution field on the create screen. You must not do that. Remove it, and you'll find everything works fine.

No, there is no resolution field in the create screen

Ok, so - are you looking at the screen definition in admin, or just the screen after you click "create"? If it's the second, then check the visible fields to the top right and see if resolution is hidden - if it's not on the screen definition, then -- someone has added a "set resolution" post-function to your workflow, and you need to remove it -- someone has flagged the target status as "done" in an Agile workflow and you need to change the transition there to not do that

Joseph Pitt Community Champion Jul 20, 2015

I agree with Nic, Something is going on related to the resolution field. You're saying when created it is set to Fixed and then if you edit it the resolution returns to the RED unresolved? If so something is clearing the resolution field and that can't be done on the edit screen so like Nic said it is happening in a post function or listener.

Resolution is on your Create Screen - you just have it unselected on the "Configure Fields" dropdown.

0 votes

What about your workflow? Did you check if there are any transitions there pointing toward the wrong resolution?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,054 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you