New comment in custom email body (Script Runner, built-in script 'Send custom email')


I need advice.

I use built-in script "Send custom email":

Event: Issue commented

Condition: issue.status?.name == 'New'

Subject template: Issue $issue was commented

How can I paste new comment in 'Email Template'?

5 answers

1 accepted

1 vote

Thanks for finding that Daniel... however I think that will fall over when there are no comments.

I have updated the sample template in (Point 3).

Make sure you use the if, or if you don't, at least test it with an issue with and without comments in builtin scripts -> Send a custom mail (which is used for testing templates).

I like this template, thanks :)


How do you get the comment of the last transition - if any.
lastComment is set, even if the transition didn't have any comment,
so containing a comment which is not relevant to the transition.


Yeah... that's no good is it. Can you create a bug, I will try to fix. I don't think the email template has access to transientVars or event, to get the comment added on that transition.

Access to transientvars would fix this issue.


And the event if it's a listener, but yes indeed. Thanks for the issue.

Hi @Jamie Echlin [Adaptavist], how can I get, in a custom email template, the transition's comment author? Thank you in advance Arianna

It will be:

Hi @Jamie Echlin [Adaptavist] , if I use <% out << %> I get, on preview, No such property: comment for class: groovy.lang.Binding Any suggestion? Thank you again


simply adding the line:


should "paste" the new comment into the email.

You should check for more info.

no result :(

this listener works if i paste some constant text, but with this line - no

Sorry, it wasn't as simple as I thought.


&lt;% out &lt;&lt; componentManager.commentManager.getComments(issue)?.last()?.body %&gt;

Found the answer in this comment.

yeeeeeah :)


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