It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

New View - Clicking on Thumbnail leads to editing the ticket. Should not be the case Edited

In the old JIRA view, when a thumbnail is embedded into the body of a JIRA ticket, when users (including those who can edit the ticket) click on the thumbnail, it displays the full image associated with the thumbnail (which makes perfect sense). One has to click elsewhere in the body to EDIT the ticket.

Whereas, in the new JIRA view, upon clicking the thumbnail brings up the EDITING mode of the ticket and NOT the full image of the picture embedded.  This does not make sense and in fact leads to issues (potential unwanted edits) and delays (have to go through the attachments, match the image, click the image and remember to come back to the same location in the body of the ticket.  I think we are going backwards with this.  This needs to be fixed with high priority. 

1 answer

0 votes

Hi Naga,

Thank you for the details.
I tried to replicate the issue on my test instance on different projects (next-gen and classic), but when clicking on the image, it expands normally.
For us to try to replicate here, please let me know the information below:
What browser are you using? Have you tested using another one?
Is it happening with any type of image?
Is it happening on any type of project?
If possible, send us a screenshot of what happens when clicking on the image.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

883 views 7 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you