New Version of JIRA Server - Start/Stop buttons sometimes don't work anymore

Hi, after updating to new versions of JIRA Service desk and Software + Automated log work Start/Stop buttons sometimes don't do anything. Seems to return HTTP 304. Issue happens in at least Firefox, Chromium and Chrome. Sometimes CTRL+F5 restores button function. This didn't happen with earlier versions.

Is there some known issue about the plugin or service desk?

 

-Juha

1 answer

Hello Juha,

 

First of all, have you tried to clear the cash in the browser?

 

About HTTP 304:

When the browser puts something in its cache, it also stores the Last-Modified or ETag header from the server.

The browser then sends a request with the If-Modified-Since or If-None-Match header, telling the server to send a 304 if the content still has that date or ETag.

The server needs some way of calculating a date-modified or ETag for each version of each resource; this typically comes from the filesystem or a separate database column.

 

Furthermore,

Which version of JIRA Server do you have, and you upgraded JIRA service Desk from which to which version?

 

Regards,

Ivan.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

547 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you