New User Directory loses Admin Group

[Zach Newman]

We recently updated our Active Directory server and plan on decommissioning the older server. When I switched the User directory in Jira(5.1.1) from the old one to the new, I am able to authenticate normally, but I no longer have admin privileges. Both configurations are the same except for the ldap url and the Windows team assures me the directory structure is the same. If I am still in the jira-administrators group, why do I no longer have Admin access?

[darylchuah · Accepted solution]

You might want to check on the position of the user directory in JIRA, this is because JIRA will always authenticate the top most order if there is 2 same username existed in both directory. Therefore, I suspect it could be due to the authentication take place on the new user directory which the admin user doesn't have the jira administration group privillege.

[Zach Newman]

Turns out I have lost all groups. When I log in now I am only in the jira-users group. I thought groups were managed by Jiras Internal Directory. Why are they no longer applied?