New Relic Real User monitoring in JIRA

[Joel Brass]

I have installed New Relic in my JIRA instance. I have it reporting Server side data. I am trying to enable the Browser side tracking. I have installed the newrelic-api.jar into the JIRA lib folder.

https://docs.newrelic.com/docs/java/real-user-monitoring-in-java

According to New Relic documentation - the Javascript for Real User Monitoring should automatically get inserted into the pages during Jasper JSP compilation.

This is not happening for me. Is this possible to set up automatically? If this is not possible where would it be implemented manually?

[saint · Accepted solution]

Here is a dirty hack howto add NewRelic Real User Monitoring to JIRA.

1. Download NewRelic agent lib: newrelic_agent3.3.2.zip
2. Unzip it to jira/install dir
3. add line(change <FULL_PATH> to real path) to file jira/install/bin/catalina.sh
   

   export JAVA_OPTS="$JAVA_OPTS -javaagent:<FULL_PATH>/jira/install/newrelic/newrelic.jar"

4. Change NewRelic configuration file newrelic.yml:
   1. Insert your license_key:
      

      license_key: <key>

   2. Change app name:
      

      app_name: <app_name>

   3. Disable Real User Monitoring auto instrumentation:
      

      browser_monitoring:
        auto_instrument: false

5. Copy newrelic/newrelic-api.jar to jira/install/lib
6. Restart JIRA
7. Add NewRelic to JIRA templates:
   1. go to jira/install/atlassian-jira/includes/decorators/aui-layout
   2. In head-common.jsp after meta tags add line:
      

      <%= com.newrelic.api.agent.NewRelic.getBrowserTimingHeader() %>

   3. In footer.jsp add line

      <%= com.newrelic.api.agent.NewRelic.getBrowserTimingFooter() %>

8. Done

[Sorin Sbarnea (Citrix)]

Does this still works with JIRA 6.3+ ? Are you using it on production? Any risks?

[Joel Brass]

According to New Relic Support this is not supported.

[Jobin Kuruvilla [Go2Group]]

Did you enable it using Enable real user monitoring? checkbox option?

[Joel Brass]

Yes - this is enabled