New Project 'does not exist'

A new project with a unique key was created yesterday. I can see the project on the list of projects in Jira but when I attempt to access it, I get an error message that says "The project or issue you are trying to view does not exist. Try browsing for projects. (I have clicked that link independently, though it is the same way I generally navigate to projects and that has not been successful either.) Any ideas on next steps? I cannot delete the project, as I get a message telling me the project does not exist. I've also tried to change the Project Key but that can't be changed for the same reason.

5 answers

1 accepted

1 vote

Maggie,

Is it possible your user does not have access to view the newly created project? If this is not the case, please feel free to open a support ticket and we can look into it for you.

Shannon

Thanks for the response, Shannon. I am unable to access the project so that should not be the case. I will open a support ticket now.

I've found documents helping me with this. Thank you.

Shannon, can you provide directions on opening a support ticket?

The Support team had to delete the project - this was a database issue.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

346 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you