I added a new user to access our cloud instance of Jira and confluence today but when they log in they just get a white screen wiht an empty header.
They can access confluence ok.
i have given them access to 1 project and added they are member of the groups for jira user, confleunce user, plus the project groups.
This has resolved itself over time strangely and I have no idea how! It was a matter of waiting about 4 hours roughly in my case.
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