New Jira user has white screen with logo only header

I added a new user to access our cloud instance of Jira and confluence today but when they log in they just get a white screen wiht an empty header.

jira-new-user-white-screen.PNG

They can access confluence ok.

i have given them access to 1 project and added they are member of the groups for jira user, confleunce user, plus the project groups.

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This has resolved itself over time strangely and I have no idea how! It was a matter of waiting about 4 hours roughly in my case.

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