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New Board not showing in Project boards drop down

I have been trying unsuccessfully to create a board that will show up under my Project and was wondering if someone might be able to help.

I have a project with 5-6 boards already, and I am trying to create a new board based on a specific JQL query.  I have created the board through "All Boards" as well as the last option in the Project board drop down, "Create Board".

When I create the board, I share the board with my Project, where there are already other boards.  I have done a side by side compare of an existing board, and the new board, and the settings are the same.

When I go directly to the board via View All Boards, I can find it and see it, and when I access the board the data that I expect is there. But no matter what I try, the board does not show up in the Project boards drop down.

I have tried to Favorite the board, make the board public. I am the owner of the board, and the project and the filter, and I am a system Admin.  I am just missing something.

We are using Jira v8.1.0.

Thanks for any help.

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edwin vasquez Community Leader Dec 13, 2019

Hello Vance,

  • Does the JQL query include any issues for that project? 
  • If you got the board into the configuration, do you see the project listed in the "projects in board" section?

Thanks for the response.

  • The JQL query does not contain any issues from the Project, and is looking for items that are labeled a certain way from another project.
  • When I go to the Board > Configuration > Projects in Board, it states "This Board contains 13 projects".  I modified my JQL query to only look at one other project, and that specific project only shows now.  This did not resolve the issue of the board now showing.

Thanks for the questions.

edwin vasquez Community Leader Dec 13, 2019

I believe the board will only associate with a project if the board is showing issues from that project. That is the only way to associate. I tested on my instance and those are the results I see. I would double check to make sure that board is showing issues from that project if you want to associate it .

Are you suggesting that a board will only show if it contains results from the Project?  I will give this a try, and see about including something from the Project on the board, along with all the other items from the other Project(s).

The scenario is this, our dev team as a project.  The Support team has a project.  There are times the support team needs assistance from the dev team, so they tag a story in their project to signal help is needed from the dev team.  We do not want to spawn a new story for the dev team, and support is still going to own the issues.

Thanks, I will give it a try.

edwin vasquez Community Leader Dec 13, 2019

yes, let me know how it works for you. 

Ha Ha.  That solved it, although I think that logic is a little odd.

I edited my JQL to show Epics for the Dev Team project, and these would have no bearing or relevance with the Support team items, and that allowed the board to show. So even though the Epics do not show on the backlog, it does show all the Support issues.

Thank you for the help.

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