Need to send email to issue reporter

Hello,

We have a requirement that when ever we update an issue there should be a custom email shoot to the reporter about the update about the issue.

But we have custome field where we store the email id.

It should pick the email id from that and send a custom email id.

Can you guide us how we can go this.

Regards,

Shreyas Joshi

2 answers

0 vote
Pedro Cora Atlassian Team Dec 04, 2013

Hi Shreyas,

Take a look at the Creating a Notification Scheme documentation at https://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme that tells you how to map a notification to a custom field and get the mail addresses.

Hi Pedro,

In my case if i select custom field value , the drop down doesnt have any value.

Can you tell me why is this case.

Thanks

Regards ,

Shreyas Joshi

Hi Pedro,

In my case if i select custom field value , the drop down doesnt have any value.

Can you tell me why is this case.

Thanks

Regards ,

Shreyas Joshi

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,314 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot