Need to search ticket Flow from one status to another, based on Different shifts

Praveen Parthiban March 25, 2019

Hello Friends,

We are Working on various shifts From Morning 06 AM to 03:30 PM and next shift start from 03:00 PM to 12:00 AM.

I want a query, to manage how many Tickets From "PROJ = WIP" and status changed from X to Y on  Morning 06 AM to 03:30 PM 

I tried this below query and does not help to identify the exact count:

project = "WIP" AND type = "XR" AND createdDate >= "2019-03-25 06:00" and createdDate <= "2019-03-25 15:30" AND status changed to "Y"

 

Thanks for your help

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