Hi,
Currently am not able to create a customer Jira service desk report which will basically give statistics of issue types (Incident Report/ Support Request/ Feature Request etc) of various organizations/customers using our Jira support desk .
The report should have the count of various Issuetype for all the available organizations/plants in the rows .
Have attached a sample screenshot which explains my requirement.
Can you please guide us with the steps in creating this report .
The associated Jira fields are:
Organizations = Organization/Customer
issuetype = Various issue type /categories.
Please let us know for any other clarifications.
Thanks
Karthik
Hi Karthik,
I saw that you opened a ticket with our support related to the same question.
I'll be watching the ticket and as soon as we have a resolution, I'll post here.
Regards,
Angélica
Sure Angelica, all your help on this will be highly appreciated!
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Hi Karthik,
I saw that the ticket was resolved and was suggested for you to use an add-on to be able to get the reports and it worked:
- All-In-One Reports for Jira
- Charts & Reports for Jira ServiceDesk
Please, let us know if there is something else we can help.
Regards,
Angélica
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