Need to copy attachments in issue created via Automation

[Janene Pappas]

I've written an automation to copy Jira Service Desk issues into a Jira project upon creation. We would like to also copy the attachments but I'm not finding how to do that.

 

[Simmo · Accepted solution]

Hi folks, 

I'm very pleased to announce that this feature has been rolled out for the Clone and Edit issue actions. You can now select the attachments field in the fields drop down and choose where to copy the attachments from.

Cheers,

Simeon.

[Simmo]

@Inactive Stephen, can you update your answer seeing as it is at the top please?

[Basel Orfali]

@Simmo Thanks for the update.. but unfortunately, I couldn't find this field option when I edited my existing automation.

Just to clarify, I am using an Automation to create an issue from Jira SM to Core. (Screenshot below).

And would you please confirm the Jira voting link for this feature if it is JRACLOUD-75991 (or JRACLOUD-78891) that has been mentioned above by Stephen. Thanks!

[Ricardo Fonseca]

I can confirm the field is showing up on Jira Cloud Core (work) version.

Haven't tested it yet tho.

[Simmo]

@Basel Orfali , which action is that?

[Basel Orfali]

The action is "Create Issue"

[Simmo]

Hi @Basel Orfali,

Ah, yes. That would be where the confusion is. We've added it to the Clone issue action initially, with those other actions to follow. 

[Basel Orfali]

Got it! Thanks @Simmo for the clarification. I hope the other action "Create New" will be progressed soon. 

[Basel Orfali]

@Simmo I can confirm that it is available now for "Create Issue" automation.  Thanks!

[Simmo]

No worries @Basel Orfali

Happy automating!

[kt.bel]

@Simmo 

How about for editing issues with jira automation (for example, updating a field in an issue based on another issue)?

[Simmo]

Hi @kt.bel,

I expect that to be rolled out in the next few days. It is the next piece that is being worked on. 

[kt.bel]

@Simmo I see attachments working now for editing issues.  I was wondering how this will work with wiki style multi line fields where you can add an image to the field which becomes an attachment.  It looks like the attachment is updated (awesome!), but I can't see the inline image in the wiki style text field?

[Simmo]

Hi @kt.bel,

I'm afraid that this isn't supported. Sorry about that!

Cheers,

Simeon. 

[Tara Mitchell]

@Simmo Is there a feature in the automation rules that will update the issue status when an attachment is uploaded? Based on your comments here and the options I see in the automation rules it would see so. However so far I cannot get it to work.

[Simmo]

Hi @Tara Mitchell,

I've tried what you've done above and it works. I suspect, however, that an image as part of a comment will not work. Is that what you're trying? 

[Tara Mitchell]

Hi @Simmo I'd like it to update the status if the requestor uploads any file type (image, word doc, etc.). I've been able to set up the automation properly to update the status when the requestor comments but not when they upload an attachment without a comment.

[Ste Wright]

Hi @Janene Pappas 

I don't believe this is possible in Cloud at this stage; see AUT-1030 for the current status of this suggestion!

Edit - Jan 2022: Also worth adding your vote to JRACLOUD-75991

Edit2 - June 2022: It's now been released! Check out this answer from @Simmo for more information

Ste

[Justin Nixon]

How many people have to request this to get prioritized?

[John Funk]

@Simmo ^^^

[Simmo]

Hi @Justin Nixon ,

Simeon here from the automation team.

This has indeed become a more popular request. There isn't a certain threshold that we use to prioritise things, however we keep track of requests so that we can see what are hot items.

I can't give an exact timeline as to when we get it will get done. To be perfectly transparent, we have a lot of priorities at the moment and we need to make sure we focus on the right ones. This particular feature has been something that wasn't possible for us to do before we joined Atlassian!

Cheers,

Simeon.

[Mathew Sommers]

This is the last little (ok it is kinda big deal for us) thing we cannot do.  Please consider this as a very useful and needed element.

[Justin Nixon]

@Simmo Do you have any recommendations for a work around as this is being reviewed/prioritized? 

I've seen so many add-on solutions that require marketplace apps to make this work, the closest one I found was trying to use the Advanced section in the automation rule to copy the links to those original attachments over to the new ticket but even that is flimsy.

[JIRA ServiceAccount]

Legacy Cloud Service desk automation has this feature - why isnt it included in the new version of automation ? 

I noticed this yesterday - PLEASE DO NOT MOVE OUR LEGACY AUTOMATION TO NEW AUTOMATION UNTIL THIS FEATURE IS AVAILABLE

[Chris Fortmueller]

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[Camilla Stråldal]

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[Anthony Chronopoulos]

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[Pepijn Immerzeel]

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[Andrea Ferrandi]

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[Jared Williams]

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[Senne Claeskens]

@Simmo , any update regarding this? Has it gained priority?

[Simmo]

Hi @Senne Claeskens

No updates. I've made the product team aware of the popularity. It is already on our radar.

Cheers,

Simeon.

[Lucas Schakel]

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[David Israel]

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[Deleted user]

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[David Silva]

Add my organization to the list of people who would like this feature!!

[Irem Özek]

Please add my orgnaization to the list of people who would like this freature.

[Service Desk MS4M]

Please add my orgnaization to the list of people who would like this freature!!!

[Deleted user]

Please add my orgnaization to the list of people who would like this freature!!!

[Bodavo]

@Simmo, are there any updates regarding timeline of this particular request?

[Simmo]

Hi @Bodavo , we're aware of its importance and will hopefully get to it rather soon!

[Patrick Farley]

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[Aki Paananen]

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[sedabozyil]

Please add my organization to the list of people who would like this feature.

[Estelle Decanis]

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[Jira Administrator]

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[Khaled Al Hares]

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[Jean-Francois McNeil]

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[Phatchakorn DTX]

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[_imarshev]

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[Karri Parola]

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[Ashley Morschen]

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[Jean-Yves]

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[Khalil ElSherif]

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[Ben Weisman]

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[Ray Martinez]

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[Igor Koposov]

Our company works with a large amount of different content that we add to attachments. So, yep, we need this feature too

[paul]

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[hugo_mercure]

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[Milica Stankovic]

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[Juan Anzaldo]

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[Florian Schmidt]

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[Pierre-Alain Muller]

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[Julien Robert]

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[mrtbarutcu]

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[Carlo-Philippe Cartagena]

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[Hannah Kerley]

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[Julius Eyem]

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[Ricardo Fonseca]

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[Maximilian Ruehle]

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[Mark Mermelstein]

Cant see why you wouldn't allow it

If it's copied from the original ticket, then just link it so there is only one instance saved. That would work for me as long as it's clear the users that the attachment is shared/present in another ticket. Editing the one attachment would edit it wherever that unique object was linked. 

Anyways -the point in MY use-case is - the creator of a ticket includes all the information that gets split off automatically into three separate work stream tickets. 

The creator uploads the attachments once. The automated 'children' tickets take the information they need from the 'parent' original ticket.  this would include attachments without alteration.

[Denise Barchus]

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[anees]

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[Igrar]

As a workaround, use smart values to print the URL of the attachment in the description part to download it. For example, instead of "Copy description from the current issue" you can set an exact value:

{{issue.description}}

Attachments: {{attachment.content}}

[Christine Corona]

Hi @Igrar I'd like to try the workaround you suggested, however I'm a novice at 'script' writing even with smart values. Would you be able to share with me what the information would be that I enter in the additional fields section when creating an automation that would print the URL of the attachments from the trigger issue into the Description? Or rather it might be more advantageous if I could have it copy into a custom field called 'Additional Information'.

Either way thank you for your time. 

[Igrar]

Hi @Christine Corona , 

No need for Additional fields section. You can just copy/paste the smart value into the description field as it is shown in the attached pic. 

[Christine Corona]

Hi @Igrar just wanted to thank you for that workaround. It worked successfully.

[Patrick Farley]

Thanks for this, 

but it does not seams to like embedded image in Description?

all the attachement are there thought

any idea how to fix this?

[Igrar]

I am not sure about the embedded image, sorry. 

[Tilottama Guha]

Hi @Igrar

I added smart value to the description and it worked.

However, the URL link is not accessible by the assignee in the new created issue.

I am not sure of where I went wrong. Can you please help

[Igrar]

Hi @Tilottama Guha , 

It is difficult to find a solution without knowing more details about the project settings. I would do the following:

1. Try to attach a different file in the original ticket in order to be sure that the problem is not related to URL

2. Check project permissions. I expect that the assigned user can view the ticket, but can not view its attachment once he clicks on the URL. Thus, check that the user has correct issue permissions. 

[Jorge Hernandez]

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[Tafara Mugwangi]

Vote on https://codebarrel.atlassian.net/browse/AUT-1030?oldIssueView=true

or https://jira.atlassian.com/browse/JRACLOUD-76679?error=login_required&error_description=Login+required&state=e3d84774-b21c-40e8-9158-115858d064cb 

[Marlene Kegel - codefortynine]

For everybody who is open to try an app from the Atlassian Marketplace:
It's possible to clone comments and attachments with our Marketplace app Deep Clone for Jira.

You can read more in our documentation about

• How to integrate Jira Automation with Deep Clone
• The Deep Clone workflow post-function.

Of course you can also have a look at the Marketplace for other cloning apps.

If you have questions or feedback about Deep Clone for Jira, don't hesitate to contact us.

[Erik Boneschansker]

Yes please! its called automation for a reason :) so please add this option, manually add attachements is so not agile/automation

[Boyan Barnev]

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[Tomislav Tobijas _Koios_]

Yeah, same here. It would be great for me and my team to have this option.

[Fabio Percivaldi]

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[Norman Aman]

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[Henrique Degan]

Adicionar minha organização à lista de pessoas que gostariam deste recurso

[Ziad Metheni]

Add my organization to the list of people who would like this feature

[Tafara Mugwangi]

Vote on https://codebarrel.atlassian.net/browse/AUT-1030?oldIssueView=true

or https://jira.atlassian.com/browse/JRACLOUD-76679?error=login_required&error_description=Login+required&state=e3d84774-b21c-40e8-9158-115858d064cb 

[Bibek Behera]

If anyone is still looking for answer, the simplest way would be set field and use the trigger issue to copy the attachment from.

[Basel Orfali]

Hello everyone,

Please vote on the suggestion itself .. Here is the link: https://jira.atlassian.com/browse/JRACLOUD-78891 or JRACLOUD-75991 as per Stephen's comment.

Please note that adding comments here is not enough! 

[eliska.galambova]

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[Alexander Cherrug]

Please add my organization as well, we need this option!

[Adrian Žak]

Please add my organization as well, this option is very important for us as well

[Carmen M Ramírez]

Add my organization too.

[Denis Paul]

Please add my organization to the list of people who would like this feature

Thank you

[Sergio Ramirez Garcia]

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[Eliseu José do Nascimento Pedro]

Please add my organization as well, this option is very important for us as well

[Danil Savushkin]

Please add my orgnaization to the list of people who would like this freature, really important

[Jira Admin]

I want to have this too!

[Attila Tóth]

Please do it, CLONE the attachments and the comments too.

[Deleted user]

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[Hugo Santos]

Please add my organization to the list of people who would like this feature.