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Need to close the ticket automatically when the summary contains particular word

Hi Team,

I need information about, when the ticket needs to resolve/close automatically in 2days when the summary contains a particular word. Please help me out this. 

1 answer

Hi @vnagarajan 

You can do this with Automation. To do this for a project:

  • Go to Project Settings > Automation > Automation
  • Select the Rules tab, then press the blue Create rule button in the top-right
  • For the Trigger, select Scheduled
    • Select how often to run this rule
    • Check the box Run a JQL search and execute actions for each issue in the query
    • Set the JQL to: createdDate <= -2d and summary ~ "WORD" and resolution is EMPTY
  • Add an Action, select Transition issue
    • Select a Destination status - such as "Done"
    • If required during closure, remember to also choose to set the Resolution
  • Give your rule a name, and publish it

You can also create global rules via Jira Settings > System > Automation rules. Just remember there are execution limits per month for global rules.

Let us know if this works for you :)


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