Need to change the username in the account details

The person who initially setup our JIRA has left the company. I need to remove his name as the 'Account Name' and anywhere else his name is attached to our JIRA installation and insert my own as the JIRA poin of interface.

How do I go about this?

2 answers

1 accepted

0 votes
Accepted answer

Do you have access to your account? I am iintrepreting your question as who has point of contact with Atlassian verses just renaming a user. Is that correct?

If you are using 5.1 or greater, you can deactivate the user and reclaim the user count in your license. This might be a better approach if my interpretation of your question is correct.

You might need to update your Jira's general options if that user is listed as the adminstrator account. Scroll down to "Contact Administrators Form or Message"

0 votes

You have two main options here to rename the username:

  1. Searching and replacing in the XML backup - see Changing Usernames;
  2. Use the third-party plugin Script Runner, which has a built-in function to rename usernames - Rename UserID;

I hope this helps!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,095 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you