Need help with Atlassian email handlers

Hi All.

As per the title I need help with Atlassian email handlers.

We mostly use the "Create a new issue or add a comment to an existing issue" but need the feature of "Add a comment before a specified marker or separator in the email body" to use the Regex to remove old email replies from comments via email?

So basically we need the functionality to create and comment via email to jira, but also need to strip out old email reply?

Is there any way?

This is the regex i'm using -

  • Split Regex: /From: *|___.*|On .*wrote:|----Orig.*|On .*(JIRA).*/

Thanks In Advance


3 answers

1 accepted

1 vote
Accepted answer

Hi Warren,

you can write custom email handler plugins. And you can use this logic of stripping there.

And again you can also do new add-on to the functionality , if you want.

Thank you, I will have a look into this option.

I think JEMH offers this functionality :

I don't know if this is possible with the basic mail handlers.

Best regards,


This will not work for our company as we do not have budget for paid plugins.


The following plugin

JIRA Advanced Mail Handler

which you can find from atlassian market place may help you, or other wise look into this link

Hope this Helps!

Sorry Nitram...This option is too old and seems there is no support for this plugin, Thanks

Hi Nitram, Sorry not helping...thanks

Its interesting, you seem to want a 'current' plugin, and support, but dont wan't to pay for it. Somethings got to give...

@Andy Brook,

"Something's got to give..." Yes, indeed, We would love you use JEMH...But in the company I work for we do not have budget for your "Paid" Plugin, So therefore I have to look for alternatives until such time.

I hope this clears things up between us. I still dont have a solution to removing images coming into to JIRA via email signitures such as your md5 method, but until I find a method which is free/not costly will just won't have such features.

There's a possibility I may have figured out a method to adding due dates via emails automatially, how ever I am still in testing.

So please understand why I have to look for alternatives.

Kind Regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,086 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you