Need help with Atlassian email handlers

Hi All.

As per the title I need help with Atlassian email handlers.

We mostly use the "Create a new issue or add a comment to an existing issue" but need the feature of "Add a comment before a specified marker or separator in the email body" to use the Regex to remove old email replies from comments via email?

So basically we need the functionality to create and comment via email to jira, but also need to strip out old email reply?

Is there any way?

This is the regex i'm using -

  • Split Regex: /From: *|___.*|On .*wrote:|----Orig.*|On .*(JIRA).*/

Thanks In Advance

Warren

3 answers

1 accepted

This widget could not be displayed.

Hi Warren,

you can write custom email handler plugins. And you can use this logic of stripping there.

And again you can also do new add-on to the functionality , if you want.

https://developer.atlassian.com/display/JIRADEV/Plugin+Tutorial+-+Writing+a+Custom+Message+(Mail)+Handler+for+JIRA

Thank you, I will have a look into this option.

This widget could not be displayed.

I think JEMH offers this functionality : https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

I don't know if this is possible with the basic mail handlers.

Best regards,

Peter

This will not work for our company as we do not have budget for paid plugins.

This widget could not be displayed.

Hi,

The following plugin

JIRA Advanced Mail Handler

which you can find from atlassian market place may help you, or other wise look into this link

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Hope this Helps!

Sorry Nitram...This option is too old and seems there is no support for this plugin, Thanks

Hi Nitram, Sorry not helping...thanks

Its interesting, you seem to want a 'current' plugin, and support, but dont wan't to pay for it. Somethings got to give...

@Andy Brook,

"Something's got to give..." Yes, indeed, We would love you use JEMH...But in the company I work for we do not have budget for your "Paid" Plugin, So therefore I have to look for alternatives until such time.

I hope this clears things up between us. I still dont have a solution to removing images coming into to JIRA via email signitures such as your md5 method, but until I find a method which is free/not costly will just won't have such features.

There's a possibility I may have figured out a method to adding due dates via emails automatially, how ever I am still in testing.

So please understand why I have to look for alternatives.

Kind Regards,

Warren

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you