We're not support here, we're a community of end-users like yourself.
I'd have a look at the log for yourself, but as you suggest you've got a licence, you can raise it with https://support.atlassian.com too. However, I'd recommend logging in as an admin, going to "support tools" and reporting the issue via that - it can bundle up logs, system information and other data that Atlassian will ask for, and create the call for you.
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