Need help to configure the automation rule for skipping 1st approval.

Hello All,

Need help to configure the automation rule for skipping 1st approval.

There are two approvals, 1-SO approval and 2- HOD approval,
If the user is same for both the approvals then we need to skip 1st approval.

 

Thanks for your  help

1 answer

0 votes
Scott Harwood Community Champion Nov 26, 2017

Hi Tushar,

Unfortunately this is not something we can support as the Service Desk API does not give us the functionality required to skip approvals. 

Sorry,

Scott.

@Scott Harwood,

For Cloud, JIRA came out with the ability to skip approvals in a February release using automation rules (https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more).

 

@Tushar,

Try messing with the automation rules to accomplish exactly what you have in mind. Maybe the below combination would be a good starting point:

  • WHEN: "Status Change"
  • IF: Issue Matches( status in("1-SO") AND %field1%=%field2%
  • THEN: Auto-approve/decline (Approve)

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