Need help to configure the automation rule for skipping 1st approval.

Hello All,

Need help to configure the automation rule for skipping 1st approval.

There are two approvals, 1-SO approval and 2- HOD approval,
If the user is same for both the approvals then we need to skip 1st approval.

 

Thanks for your  help

1 answer

0 votes
Scott Harwood Community Champion Nov 26, 2017

Hi Tushar,

Unfortunately this is not something we can support as the Service Desk API does not give us the functionality required to skip approvals. 

Sorry,

Scott.

@Scott Harwood,

For Cloud, JIRA came out with the ability to skip approvals in a February release using automation rules (https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more).

 

@Tushar,

Try messing with the automation rules to accomplish exactly what you have in mind. Maybe the below combination would be a good starting point:

  • WHEN: "Status Change"
  • IF: Issue Matches( status in("1-SO") AND %field1%=%field2%
  • THEN: Auto-approve/decline (Approve)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,104 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you