Need clarification in jira service desk there possibility to raise tickts via cusmer web portal and through emai. login nesessary to raise a ticket in web portal.

3.Auto-reply option is there or not? when a customer raise a ticket via any way need auto relply to customer mail id. assignment of tickets to desired departments is there or not?

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1. Yes. That is what it is for.

2. Yes.

3. Yes. Set up the notification scheme to email the reporter

4. Sort of, you need to do this in the workflow of the issue being raised

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