Need clarification in jira service desk there possibility to raise tickts via cusmer web portal and through emai. login nesessary to raise a ticket in web portal.

3.Auto-reply option is there or not? when a customer raise a ticket via any way need auto relply to customer mail id. assignment of tickets to desired departments is there or not?

1 answer

0 vote

1. Yes. That is what it is for.

2. Yes.

3. Yes. Set up the notification scheme to email the reporter

4. Sort of, you need to do this in the workflow of the issue being raised

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot