We are product based company using JIRA & Agile (Confluence) from past 7 months for software development and recording any issues arises at our customer end.
Initially, we used in-house expertise to setup workflows, agile board and dashboards for teams. But as time started to roll out, our management team expected for an insights on how our product is performing, employee matrix and other type of management reports.
Unfortunately, when we tried to pull these type of data from JIRA or Agile, we faced lot of challenges..few are mentioned below for your reference.
So, we are hoping that your professional assistance could help us to fill these gaps.
Note: We are not using JIRA Service Desk
Please revert for any clarifications
Our Teams: Development, Quality, Support and Implementation
Issue Type: Incident, Bug, Task, New Feature
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