Smartsheet in their JIRA integration only grabs fields from the Create screen. Their response is: "The reason we only grab fields from the Create screen is because the Jira SDK that we use to interact with Jira will only provide fields for this screen. This is something we originally looked into, but hit a roadblock with the SDK. "
During our analysis reviewing the missing fields, it was determined that all the JIRA project fields display on the View screen and these fields are required for the Smartsheet JIRA integration to work as expected.
Adding all the fields on the Create screen is not an option because our business model limits fields on the Create / Edit screens depending on the user role.
I believe this is because via REST API you can query for the fields on the Create Screen using the
createmeta endpoint. The developer could check the screens assigned to the Project/Issue Type to discover more fields, but the API doesn't provide a way of discovering screens yet.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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