Need all fields on View screen to be available in Smartsheet JIRA integration on JIRA Cloud

Smartsheet in their JIRA integration only grabs fields from the Create screen. Their response is: "The reason we only grab fields from the Create screen is because the Jira SDK that we use to interact with Jira will only provide fields for this screen. This is something we originally looked into, but hit a roadblock with the SDK. "

During our analysis reviewing the missing fields, it was determined that all the JIRA project fields display on the View screen and these fields are required for the Smartsheet JIRA integration to work as expected.

  • Why doesn't JIRA make all the View screen fields available in the Smartsheet integration with JIRA? 
  • How can all project fields on a View screen become available in the Smartsheet JIRA integration process? 

Adding all the fields on the Create screen is not an option because our business model limits fields on the Create / Edit screens depending on the user role.

Thank you.

1 answer

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Steven Behnke Community Champion Dec 20, 2016

I believe this is because via REST API you can query for the fields on the Create Screen using the createmeta endpoint. The developer could check the screens assigned to the Project/Issue Type to discover more fields, but the API doesn't provide a way of discovering screens yet. sad


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