Need all fields on View screen to be available in Smartsheet JIRA integration on JIRA Cloud

Smartsheet in their JIRA integration only grabs fields from the Create screen. Their response is: "The reason we only grab fields from the Create screen is because the Jira SDK that we use to interact with Jira will only provide fields for this screen. This is something we originally looked into, but hit a roadblock with the SDK. "

During our analysis reviewing the missing fields, it was determined that all the JIRA project fields display on the View screen and these fields are required for the Smartsheet JIRA integration to work as expected.

  • Why doesn't JIRA make all the View screen fields available in the Smartsheet integration with JIRA? 
  • How can all project fields on a View screen become available in the Smartsheet JIRA integration process? 

Adding all the fields on the Create screen is not an option because our business model limits fields on the Create / Edit screens depending on the user role.

Thank you.

1 answer

0 votes
Steven Behnke Community Champion Dec 20, 2016

I believe this is because via REST API you can query for the fields on the Create Screen using the createmeta endpoint. The developer could check the screens assigned to the Project/Issue Type to discover more fields, but the API doesn't provide a way of discovering screens yet. sad


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,086 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you