All - we have had a recent request to allow for a reply to a jira email to actually tranistion a ticket. So in our scenario we would like to look for the word Approved in the body of the reply and then tranistion the ticket (by the user that replied) to the new status of Approved. We have configured an incoming email handler per this document - https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email#CreatingIssuesandCommentsfromEmail-Createanewissueoraddacommenttoanexistingissue
We have also evaluated the Jira Enterprise Email Handler plugin and not identified an easy solution. Does anyone know if there is a handler or some solution to accomplish this?
So from a solution standpoint given the existing calpabilities...I was thinking of creating a new ticket type (called AutoTransition) and trying to use the Workflow Toolbox to link to the original ticket and then transition the original ticket (through a post function on the AutoTransition workflow). I'm not sure how to grab the key of the ticket from the reply email though. There must be a way though since a reply can add a comment to an existing ticket. Any suggestion with doing that? I can elaborate with specific details of my setup if you like.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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