NPE in Gantt Chart Plugin During Any Issue Create

Doesn't seem to be a way to create an account with or a support ticket for this Gantt chart plugin we've paid for so we're hoping for either a) Contact information or instructions for setting up a support account and/or b) Assistance with this NPE we get every time someone creates a ticket in our system:

Caused by: java.lang.NullPointerException

at de.polscheit.jira.plugins.common.Utils.createChangeGroup(Utils.java:650)

at de.polscheit.jira.listener.GanttListener.issueCreated(GanttListener.java:403)

at de.polscheit.jira.listener.GanttListener.onIssueEvent(GanttListener.java:288)

at sun.reflect.GeneratedMethodAccessor1326.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:36)

... 215 more

1 answer

1 accepted

This widget could not be displayed.

Hi HomeAway,

please click on menu item "support request" of (?)-Gantt Menu at the top right of a Gantt diagram to send an email to my JIRA: an account will be created for you automatically. Within that support email, additional necessary information are fill out automatically like used version etc.

You can download my latest pre-v3.1.5 from my server at http://www.polscheit.de/plugins/jira/gantt-chart/gantt-3.1.5-JIRA6.jar and install the JAR-file using JIRA’s „upload“ button on page „manage add-ons“ as system-administrator. Do you get such error using my 3.1.5 as well (please attach log excerpt)?

Kind regards,
Frank

Hey Frank! Awesome response time! Thank you sir! Will do.

Frank - we are still seeing NPE after upgrade to 3.1.5 though slightly different. We have no way of logging into your jira support site. Can you confirm you are receiving updates to GANTT-126 please?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

92 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you